Tech Army, LLC | Help Desk Analyst

3 weeks ago


philadelphia, United States Tech Army, LLC Full time

Job Details:

Position: Help Desk Analyst

Location: Philadelphia, PA 19122 (Onsite)

Duration: 12+ Months Contract


Job Type- Onsite

Interview- Onsite

Minimum skills and experience:


• Minimum 2 years of experience working in single point of contact help desk.

• Experience using GroupLink’s Everything Helpdesk application.

• Strong customer service skills; telephone etiquette.

• Good team-oriented interpersonal skill.

• Good organizational skills.

• Good analytical and problem-solving skills.

• Good oral and written communications skills (technical and non-technical).

• Strong understanding of the ACD system and trouble ticket process.



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