Administrative Assistant

3 hours ago

Henderson, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for an Administrative Assistant in Henderson, North Carolina. The role is primarily centered around providing excellent customer service in the travel industry. The successful candidate will be required to manage client interactions, maintain organizational efficiency, and utilize digital platforms to enhance customer experience.

Responsibilities:

• Interface with clients to provide detailed trip information and book reservations
• Manage and maintain ongoing communication with guests about trip details and requirements
• Collaborate with tour directors and planners to ensure smooth execution of trips
• Utilize problem-solving skills to resolve customer-facing issues
• Balance multiple overlapping trips and conflicting priorities effectively
• Maintain high-level organizational and time management skills to meet deadlines
• Build and maintain strong working relationships in a team environment critical to the success of the role
• Develop proficiency in utilizing digital platforms like FileMaker
• Demonstrate exceptional customer service skills including answering inbound calls, data entry, email correspondence, scheduling appointments, and proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.• Proficiency in Microsoft Suite including Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word
• Experience in customer service and ability to handle inbound and outbound calls
• Strong data entry skills with high accuracy and attention to detail
• Ability to schedule appointments and manage calendars efficiently
• Excellent written and verbal communication skills for email correspondence
• Ability to handle multiple tasks and prioritize effectively
• Strong problem-solving skills and ability to make decisions independently
• Excellent organizational skills for managing files and other administrative tasks
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong interpersonal skills for communicating with clients and team members
• Proven experience as an Administrative Assistant or similar role.

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