Customer Service Representative

2 days ago

Fort Wayne, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Customer Service Representative in the non-profit industry, based in Fort Wayne, Indiana. As a Customer Service Representative, your main role will be to manage client intake and determine eligibility for our programs. You will also be tasked with fostering a positive work environment and representing our organization at county events.

Responsibilities:

• Accurately determine and enroll families into our programs, ensuring compliance with program regulations and standards.
• Maintain a minimum standard of quality as established by the program regulations and within our guidelines.
• Collaborate with other departments within our organization to ensure maximum benefits to families.
• Represent our organization at county inter-agency meetings and other county events.
• Implement our organization's values at all times.
• Attend and actively participate in all staff meetings, improvement processes, and detail oriented development trainings.
• Adhere to our personnel policies, fiscal procedures, and all other workplace rules.
• Provide referral, outreach, and advocacy services for families with other human service organizations, utility companies, childcare providers, and other private and public entities.
• Handle client inquiries and resolve any issues they may face.
• Monitor client accounts and take appropriate action when necessary.• Prior experience in a customer service role is required
• Proficiency in operating switchboards with 1-10 lines
• Demonstrable experience in data entry with high accuracy levels
• Excellent verbal and written communication skills
• Ability to effectively manage difficult customer situations
• Strong problem-solving and decision-making skills
• High level of professionalism and strong work ethic
• Strong knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to work in a team-oriented environment and to help identify and solve problems
• Proven ability to handle multiple tasks and meet deadlines
• Willingness to learn and adapt to new technologies and systems
• Must be able to effectively handle stressful situations
• Must be able to work flexible hours, including evenings and weekends as needed.

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