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Customer Service Representative

1 month ago

Fort Wayne, Indiana, United States Alconex Magnet Wire Full time
Job Description

Job Summary

The Customer Service Representative is responsible for ensuring a seamless customer experience by coordinating service inquiries, addressing customer concerns, and working closely with various departments to resolve issues in a timely manner.

This role involves providing administrative support to Customer Service/Sales, answering customer inquiries, resolving issues, processing orders and transactions, maintaining customer records, providing feedback to management, answering phones, and adhering to company policies.

Key Responsibilities

  • Order entry and processing
  • Logistics and shipping coordination
  • Departmental communication and coordination
  • Analytical and problem-solving skills
  • Document creation and modification using Microsoft Office
  • General clerical duties, including photocopying, faxing, mailing, and filing
  • Phone answering and reception support
  • Excellent organizational and time management skills, with attention to detail
  • Strong work ethic and commitment to quality
  • Basic reading, writing, and arithmetic skills required
  • Effective communication and interpersonal skills, with ability to handle challenging situations
  • Proficiency in Microsoft Office and Adobe programs
  • Ability to multitask and work in a fast-paced environment
  • Providing solutions and critical thinking skills to resolve customer service issues efficiently
  • Collaborative and positive attitude
  • Independence with appropriate supervision

Additional Requirements

  • Recognizing and prioritizing tasks
  • Notifying management of absences and reporting to work on time
  • Maintaining a professional appearance
  • Managing difficult situations in representing Alconex internally and externally
  • Attendance is critical to successful performance

Reporting Relationship

This position reports directly to the Customer Service Manager

Job Requirements

Education/Experience

Minimum high school diploma or equivalent preferred

1-2 years experience in Customer Service or similar role