Administrative Assistant
3 weeks ago
Responsibilities:
• Manage inbound and outbound calls in a timely and efficient manner.
• Provide exceptional customer service to all customers and uphold the company's commitment to customer satisfaction.
• Carry out data entry tasks with high levels of accuracy, ensuring all customer information is up-to-date and correctly entered into the system.
• Handle email correspondence professionally, responding to customer inquiries and providing necessary information.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to complete tasks and manage schedules.
• Schedule appointments and meetings as necessary, ensuring smooth operations and effective time management.
• Maintain a high level of organization and attention to detail in all tasks.
• Collaborate with team members to achieve shared goals and maintain high standards of work.
• Continually seek ways to improve processes and customer experiences.
• Adhere to all industry regulations and guidelines, upholding the company's reputation in the Transport industry.• Proven experience as an Administrative Assistant within the Transport industry or similar role
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• Strong written and verbal communication skills for answering inbound and outbound calls, and email correspondence
• Superior organizational skills to effectively manage and schedule appointments
• Excellent customer service skills with a patient and friendly demeanor
• Ability to handle data entry tasks with attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong problem-solving abilities and initiative to improve processes
• Flexibility to adapt to changing priorities and tasks
• High level of professionalism and confidentiality.
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