RTO - Service Desk Technician

2 months ago


Phoenix, United States TEKsystems Full time
Job DescriptionJob Description

Duration

5 Months 

Description

Looking to bring on a group of Tech Support Agents to assist with their return to office plan. Project end date is 7/30/2022

Job Title

RTO - service desk technician

 

Top Skills Details

1. Previous help desk experience
2. Troubleshooting end user hardware 
3. Experience working with a ticketing tool for documentation
must have reliable internet connection and a quiet work from home environment
REMOTE BUT MUST SIT IN PHOENIX, DALLAS, DES MOINES.

 

Worksite Address

2600 South Price Road, Chandler, Arizona, United States,85286

100% Remote Work

Yes

EVP

The team will host a training class for each agent giving them a chance to learn their internal process and tools, they recently moved to ServiceNow for their ticketing tool which is a common tool in the industry. The agents will be able to get a chance to support all 250K internal employees at an enterprise size company.

 

Additional Skills & Qualifications

Critical thinking, problem solving, go-getter attitude, friendly phone demeanor and strong communication

Impact to the Internal/External Customer

Without this support employees would have a large delay in tech support help impacting their ability to complete their real work costing the company a lot of money from low work levels

 

Interview Information

15 min video interview with me

 

Business Challenge

Mitigating the anticipated influx of tech support calls coming to ensure employees are able to be up and running as efficiently as possible

 

 

Once you have applied for this role please follow up with an updated resume to jvigil@teksystems.com



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