RTO - Service Desk Technician
2 months ago
Duration
5 Months
Description
Looking to bring on a group of Tech Support Agents to assist with their return to office plan. Project end date is 7/30/2022
Job Title
RTO - service desk technician
Top Skills Details
1. Previous help desk experience
2. Troubleshooting end user hardware
3. Experience working with a ticketing tool for documentation
must have reliable internet connection and a quiet work from home environment
REMOTE BUT MUST SIT IN PHOENIX, DALLAS, DES MOINES.
Worksite Address
2600 South Price Road, Chandler, Arizona, United States,85286
100% Remote Work
Yes
EVP
The team will host a training class for each agent giving them a chance to learn their internal process and tools, they recently moved to ServiceNow for their ticketing tool which is a common tool in the industry. The agents will be able to get a chance to support all 250K internal employees at an enterprise size company.
Additional Skills & Qualifications
Critical thinking, problem solving, go-getter attitude, friendly phone demeanor and strong communication
Impact to the Internal/External Customer
Without this support employees would have a large delay in tech support help impacting their ability to complete their real work costing the company a lot of money from low work levels
Interview Information
15 min video interview with me
Business Challenge
Mitigating the anticipated influx of tech support calls coming to ensure employees are able to be up and running as efficiently as possible
Once you have applied for this role please follow up with an updated resume to jvigil@teksystems.com
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