HOST - HARD ROCK CAFE

1 month ago

Gary, United States Hard Rock International (USA), Inc. Full time
Job DescriptionJob Description

Overview

POSITION SUMMARY:

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.


Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Welcome every guest in order to improve guest satisfaction and to promote positive gust relations.
  • Escort guests to their tables/booths in a courteous and friendly manner.
  • Inspect dining area and set the table/booth when necessary.
  • Practice and observe the safety rules and regulations in all dining areas.
  • Responsible for all comps and reservation sheets.
  • Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine.
  • Present check and collect settlement for all necessary items.
  • Serve efficiently between 25-35 guests per half-hour.
  • Complete all opening and closing side duties.
  • Stock areas with all necessary items, during the shift at well as the end of the shift.
  • Maintain cleanliness of all dining areas.
  • Have detailed knowledge of all food menu items.
  • Ring all financial transactions accurately.
  • Follow all policies and procedures regarding alcohol.
  • Responsible for abiding to all cash handling policies and procedures.
  • Pick up and return bank and revenue to and from cage or cash room.
  • Accurately verify all banks received and returned from cage or cash room.
  • Take reservations when necessary.
  • Be knowledgeable of events.
  • Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

  • Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School diploma or G.E.D. equivalency preferred. Must have strong mathematical skills.

Ability to read and write English required. Two years’ guest service experience in a family or formal dining environment.

Casino Food & Beverage experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.
  • Must be bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.)
  • Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

  • Must have the ability to anticipate guest and employee needs.
  • Must have good communication skills and maintain friendly personable attitude at all times.

ABILITY TO:

  • Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
  • Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
  • Ability to lift and carry up to 25 lbs.
  • Must have the ability to withstand noisy and smoke-filled environments.

  • Restaurant Team Member

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Job Summary: As a member of the Hard Rock Cafe team, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Clear and reset tables according to established proceduresServe all guests according to established standards of serviceDeliver all items in a timely and...

  • ASST MANAGER

    2 weeks ago

    Gary, United States Hard Rock International (USA), Inc. Full time

    Job DescriptionJob DescriptionOverviewPOSITION SUMMARY:The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of an assigned food outlet, including...

  • RUNNER - HARD ROCK CAFE

    2 months ago

    Gary, United States Hard Rock International (USA), Inc. Part time

    Job DescriptionJob DescriptionOverviewPOSITION SUMMARY:The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.ResponsibilitiesESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive...

  • RUNNER - HARD ROCK CAFE

    2 months ago

    Gary, United States Hard Rock International (USA), Inc. Part time

    Job DescriptionJob DescriptionOverviewPOSITION SUMMARY:The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and...

  • SERVER - HARD ROCK CAFE

    2 months ago

    Gary, United States Hard Rock International (USA), Inc. Part time

    Job DescriptionJob DescriptionOverviewPOSITION SUMMARY:Under the supervision of the Assistant Manager, a Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges,...

  • Audio Visual Technician II

    1 month ago

    Gary, Indiana, United States Hard Rock Full time

    Technical Support Specialist II at Hard RockWe are seeking a highly skilled Technical Support Specialist II to join our team at Hard Rock. As a key member of our technical team, you will be responsible for troubleshooting technical issues, setting up and configuring audio, video, and lighting systems, and supporting the maintenance and administration of key...

  • Security Officer I

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Job Summary: As a Security Officer at Hard Rock, you will be responsible for maintaining security throughout the entire property. Your duties will include safeguarding Company assets, preparing detailed incident reports, and assisting patrons with inquiries and situations.Key Responsibilities:Maintain security throughout the entire propertyBe responsible for...

  • SECURITY OFFICER I

    2 months ago

    Gary, United States Hard Rock Full time

    Hard Rock - JobID: 36686 [Safety Officer / Security Guard] As a Security Officer at Hard Rock, you'll: Maintain security throughout the entire property; Be responsible for the security and safety of patrons and employees during assigned shift; Safeguard Company assets during shift times; Prepare detailed incident reports in a clear and precise manner; Assist...

  • CASHIER - CAGE I (Part-Time)>

    5 months ago

    Gary, United States Hard Rock Full time

    Hard Rock - JobID: 34063 [Retail Cashier / Team Member] As a Cage Cashier at Hard Rock, you'll: Be responsible for controlling and accounting of transactions for the cage windows; Process Credit and Debit card advancements for guest; Cash personal checks; Exchange cash, chips and tickets at the cage window; Balance cash drawer at the end of each shift; Enter...

  • Security Officer I

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Job Summary: We are seeking a highly skilled Security Officer to join our team at Hard Rock. As a Security Officer, you will be responsible for maintaining security throughout the entire property, ensuring the safety and security of patrons and employees during assigned shifts, and safeguarding Company assets.Key Responsibilities:Maintain security throughout...

  • Security Professional

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Job Summary:As a Security Officer at Hard Rock, you will be responsible for maintaining security throughout the entire property. This includes safeguarding Company assets, ensuring the security and safety of patrons and employees during assigned shifts, and preparing detailed incident reports. Additionally, you will assist in emergency situations and provide...

  • Security Officer I

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Job Summary:As a Security Officer at Hard Rock, you will be responsible for maintaining security throughout the entire property. This includes safeguarding Company assets and ensuring the safety and security of patrons and employees during assigned shifts. You will also be responsible for preparing detailed incident reports and assisting in emergency...

  • Beverage Service Specialist

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Key Responsibilities:• Prepare and serve drinks according to established recipes and standards.• Demonstrate responsible alcohol service practices, including verifying guests' ages and serving only to those who are 30 years or older.• Maintain a well-stocked bar area, including liquor, beer, wine, and glassware, throughout the shift.• Conduct regular...

  • Hospitality Team Member

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Job Summary:As a member of the Hard Rock team, you will be responsible for maintaining a clean and organized dining area. This includes cleaning dishes, pots, and pans, as well as sweeping and mopping floors. You will also be responsible for loading and unloading dish machines and keeping the dish room organized. Additionally, you will be tasked with...

  • Production Technician

    1 month ago

    Gary, Indiana, United States Hard Rock Full time

    Hard Rock Job OverviewWe are seeking a skilled Production Technician to join our team. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our audio, video, and lighting systems.Key ResponsibilitiesTroubleshoot technical issues and provide timely solutions to ensure seamless event execution.Assist in the setup...

  • Host - Noodle Bar Server

    4 weeks ago

    Gary, Indiana, United States Hard Rock International (USA), Inc. Full time

    Job DescriptionOverviewJob Summary:The Host - Noodle Bar Server is responsible for providing exceptional guest service and ensuring a memorable dining experience for our guests at the Hard Rock Casino Northern Indiana. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a clean and organized...

  • Steward Assistant

    4 weeks ago

    Gary, Indiana, United States Hard Rock Full time

    Job Summary: As a Steward at Hard Rock, you will be responsible for maintaining the cleanliness and organization of the kitchen area. This includes cleaning dishes, pots, and pans, as well as sweeping and mopping the floors. You will also be responsible for loading and unloading dish machines and keeping the dish room organized. Additionally, you will clean...

  • Bartender Expert for Premium Events

    2 days ago

    Gary, Indiana, United States Hard Rock International Full time

    About the RoleWe are seeking a skilled Bartender to join our team at Hard Rock International. This is an exciting opportunity for a dynamic and customer-focused individual to provide exceptional service to our guests.

  • Host/Cashier - Buffet

    4 weeks ago

    Gary, Indiana, United States Hard Rock International Full time

    Job Summary:The Host/Cashier for our buffet service is responsible for providing exceptional guest service, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.Key Responsibilities:Greets guests, answers questions, and provides menu information in a friendly and courteous manner.Processes transactions accurately and...

  • ON CALL BOX OFFICE REPRESENTATIVE

    2 months ago

    Gary, United States Hard Rock International (USA), Inc. Full time

    Job DescriptionJob DescriptionOverviewPOSITION SUMMARY:The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.ResponsibilitiesESSENTIAL FUNCTIONS:(These...