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IT Support Technician

1 month ago


sarasota, United States RED1 IT Full time

Company Description

RED1 IT is a Florida-based IT company that provides dedicated IT services to businesses of all sizes, ranging from 1 to 1,000 people. Our mission is to deliver absolute simplicity by offering plain English explanations, transparent pricing, and top-tier IT services. With a team of IT experts boasting over 50 years of collective experience, we strive to provide the best IT solutions to our clients.


Role Description

This is a full-time hybrid role and is not an entry level position. As an IT Support Technician, you will be responsible for providing both remote and onsite support at client locations and assisting with new installs. Some regional travel is required. This role is primarily located in Sarasota, FL, but offers flexibility for some remote work.


Qualifications

  • Level 2/3 technical support and troubleshooting skills
  • Helpdesk experience required
  • Experience with structured cabling a plus but not required
  • VOIP and access control experience a plus but not required
  • Strong problem-solving and analytical abilities
  • Effective communication and interpersonal skills
  • Ability to work independently and remotely
  • Experience in IT support or related field required
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are beneficial.
  • Experience managing a team is a plus