National Account Support Specialist
7 days ago
Are you looking for an interesting and fast-paced career as part of a great team? Are you detail-oriented, a professional communicator, and have above-average computer skills? If you can confidently answer "yes to all", this may be a perfect opportunity for you
What We Do
We are a multi-branded franchisor (https://www.belforfranchisegroup.com) based in Ann Arbor, MI. As a franchisor, we introduce aspiring entrepreneurs to our brands, sell them a franchise when it appears to be a great fit, train them on how to provide the related services, and coach/support them in growing their business.
Job Overview
This is a critical position on our National Accounts team, who is responsible for bringing new commercial business to many of our franchise owners. The National Account Support Specialist is the conduit between the commercial account and the franchise owner. He or She will ensure that service level agreements are in place. They will also work with scheduling, documentation review, communications, and invoicing the accounts for the franchise owner.
Role Responsibilities
- Support existing national and regional accounts as the primary contact
- Review work orders, service reports, provide related feedback, and create invoices
- Ensure team members understand and comply with company contracts
- Maintain a positive attitude to provide great customer service internally and externally
- Maintain an organized system of physical and digital records
Qualifications
- Possesses superior attention to detail
- Has strong verbal and written communication skills
- Has previous experience in a role providing great customer service
- Able to productively work independently and as part of a team
- Must have good analytical thinking skills and problem-solving abilities
- Should exhibit strong organizational and time management abilities
- Minimum typing speed of 40 WPM
- Strong computer and software skills, including Excel, Word, and Google Suite
- Experience in a similar role or a position where related skills were frequently used is recommended
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