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Call Center Representative

2 months ago

Saint Cloud, United States TEKsystems Full time
Job DescriptionJob Description

ONLY ONE OPENING LEFT

Description:

  • The Billing Rep will be responsible for taking inbound calls & making some outbound calls regarding medical bills.
  • This is a 3rd party Rev Cycle company, so the customers they will be speaking with are patients of different healthcare providers.
  • There is 1 shift available for this class: They need 1 8AM-5PM M-F. Training will be the same hours.
  • They will answer general questions about a bill that was received, take payments, or perform research on bill statuses.
  • This is NOT a collections position, but they will speak to patients about funds owed and help them resolve accounts.

Skills:

Customer service, Medical billing, Health care, Medical, Insurance, Data entry, Revenue cycle, Billing customer service

Additional Skills & Qualifications:

  • Customer service is the number one qualification. Call center experience is desired, but they have had success with retail people as well.
  • Must be comfortable with technology/computers. They work in multiple systems on dual monitors, so they must be able to type/talk/listen/navigate all at once.

This position will be measured on 3 basic things:

- Schedule adherence/attendance

- Quality (QA scores)

- Calls per hours

Their ability to work from home after 3 months will be dependent on those 3 measurements. They will also make an additional $1-3/hr based on those scores. The scores they are striving for is 80% schedule adherence, 90% QA scores, and 5 calls per hours.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.