Call Center Representative

1 week ago


Saint Peters, Missouri, United States CarShield Full time
About the Role

We're seeking a highly motivated and detail-oriented individual to join our Customer Service team as a Call Center Representative. In this role, you'll be responsible for handling incoming calls from existing customers, resolving their issues, and providing top-notch service to drive customer satisfaction.

Key Accountabilities
  • Responding to customer inquiries in a prompt and courteous manner.
  • Resolving customer complaints and concerns through effective communication and problem-solving skills.
  • Maintaining accurate records of customer interactions and issue resolutions.
  • Staying up-to-date with product knowledge to provide informed responses to customer queries.
  • Collaborating with internal teams to address complex customer issues.
Compensation and Perks

You can look forward to a rewarding compensation package that includes:

  • A base hourly rate of $17-$19 per hour, with potential performance bonuses that increase the average hourly pay to around $20 per hour.
  • A comprehensive benefits package, featuring group insurance, 401(k), paid time off, and access to discounted CarShield policies.
  • Opportunities for professional growth and development, ensuring your success in the role.
  • A modern work environment with recreational facilities and wellness programs.


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