Professional Call Center Representative

1 week ago


Saint Petersburg, United States OneBlood Full time
Job Overview

We are seeking a skilled and dedicated Professional Call Center Representative to join our team at OneBlood.

Salary & Benefits

The selected candidate will receive an estimated salary of $16/hour, with additional incentives and benefits, including access to pay before payday, PTO, and a retirement package.

Key Responsibilities

This is a part-time position requiring the representative to work in-office at our St. Pete location, Monday through Thursday from 3 PM to 8 PM, Friday from 2 PM to 7 PM, and Saturday from 9:30 AM to 5 PM. The successful candidate will be responsible for:

  • Contacting eligible blood donors via telephone and other approved communication methods to schedule donation appointments.
  • Providing exceptional customer service, establishing rapport with donors, and educating them on OneBlood's programs and services.
  • Entering donor information into the electronic database and utilizing various methods for appointment reminders.
  • Maintaining current knowledge and understanding of Donor Recruitment policies, procedures, and related regulations.
  • Assisting in stabilizing and maintaining blood donation inventory levels.
Requirements

To be considered for this role, candidates must possess the following qualifications:

  • A high school diploma or equivalent.
  • Effective oral and written communication skills, with the ability to communicate comfortably with donors over the phone.
  • The ability to meet pre-defined monthly metrics related to outreach calls, appointments confirmed, booking accuracy, and show rates, with opportunities to earn a monthly incentive award based on goal achievements.
  • The ability to follow oral and written instructions, as well as establish and maintain effective working relationships with those contacted in the course of work.
  • Proficiency in operating office equipment and basic computer skills, including knowledge of Microsoft Office applications and database software navigation.

If you are passionate about making a difference in your community and have excellent communication skills, we encourage you to apply for this opportunity to become a part of our team at OneBlood.



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