Professional Call Center Representative
1 week ago
We are seeking a skilled and dedicated Professional Call Center Representative to join our team at OneBlood.
Salary & BenefitsThe selected candidate will receive an estimated salary of $16/hour, with additional incentives and benefits, including access to pay before payday, PTO, and a retirement package.
Key ResponsibilitiesThis is a part-time position requiring the representative to work in-office at our St. Pete location, Monday through Thursday from 3 PM to 8 PM, Friday from 2 PM to 7 PM, and Saturday from 9:30 AM to 5 PM. The successful candidate will be responsible for:
- Contacting eligible blood donors via telephone and other approved communication methods to schedule donation appointments.
- Providing exceptional customer service, establishing rapport with donors, and educating them on OneBlood's programs and services.
- Entering donor information into the electronic database and utilizing various methods for appointment reminders.
- Maintaining current knowledge and understanding of Donor Recruitment policies, procedures, and related regulations.
- Assisting in stabilizing and maintaining blood donation inventory levels.
To be considered for this role, candidates must possess the following qualifications:
- A high school diploma or equivalent.
- Effective oral and written communication skills, with the ability to communicate comfortably with donors over the phone.
- The ability to meet pre-defined monthly metrics related to outreach calls, appointments confirmed, booking accuracy, and show rates, with opportunities to earn a monthly incentive award based on goal achievements.
- The ability to follow oral and written instructions, as well as establish and maintain effective working relationships with those contacted in the course of work.
- Proficiency in operating office equipment and basic computer skills, including knowledge of Microsoft Office applications and database software navigation.
If you are passionate about making a difference in your community and have excellent communication skills, we encourage you to apply for this opportunity to become a part of our team at OneBlood.
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