Commercial Collections Specialist

5 days ago


Concord, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract for a Commercial Collections Specialist role located in Concord, California. As a Commercial Collections Specialist, your main role will be to manage customer relationships, ensure timely payments on account balances, and act as a link between customers and our team to facilitate payments and address issues causing payment delays.


Responsibilities:


• Monitor, manage and maintain customer accounts assigned to you

• Conduct collection calls and send correspondence in a goal-driven collections department

• Build and sustain effective relationships with customers and cross-functional teams

• Reconcile complex customer accounts and carry out specialized billing as requested by customers

• Analyze customer concerns and provide prompt resolutions

• Handle customer service regarding collection issues, customer refund requests, account adjustments, and customer disputes

• Undertake collection activities including customer follow-up, resolving unpaid invoices, negotiating payment plans and settlements, and dispute resolution


• Proficiency in Microsoft Excel

• Must have experience in Commercial Debt Recovery

• Experience in the Service industry is a plus

• Excellent communication and negotiation skills




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