Collections Specialist

2 weeks ago


New York, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for a Collections Specialist to join our team based in New York City, New York. The chosen candidate will be a part of our thriving media industry, where they will be entrusted with the task of handling B2B collections, utilizing NetSuite and Microsoft Excel to manage customer accounts. This role offers a long term contract employment opportunity.

Responsibilities:

• Manage and process B2B collections efficiently.
• Utilize NetSuite to maintain and update customer accounts.
• Regularly monitor customer accounts and initiate appropriate action when necessary.
• Use Microsoft Excel to organize and analyze customer data.
• Handle customer inquiries regarding their accounts and resolve any disputes.
• Ensure accurate and timely processing of customer credit applications.
• Maintain a detailed and accurate record of customer credit information.
• Actively communicate with customers to manage overdue payments.
• Collaborate with the team to improve and streamline the collections process.
• Continually update skills and industry knowledge to perform tasks efficiently.• Must possess a high school diploma or equivalent; higher education will be a plus
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g., skip tracing)
• Familiarity with laws related to debt collection (e.g., FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets and tight deadlines
• Patience and ability to manage stress
• Excellent communication and interpersonal skills
• Skilled in negotiation
• Problem-solving skills
• Proficient in 'NetSuite' and 'Microsoft Excel'
• Previous experience in 'B2B collections' is highly desirable

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