Project Assistant

4 weeks ago


Minneapolis, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Project Assistant to join our team in MINNEAPOLIS, Minnesota. As a Project Assistant, you will be instrumental in the development team and play a significant role in fundraising, recruitment and cultivation strategies. This role offers a long term contract employment opportunity and involves excellent customer service, acting as an ambassador to engage participants and their donors with our mission.

Responsibilities:
• Execute outreach for fundraising and recruitment via phone calls, emails, and other tactics.
• Identify prospects for increased engagement leading to revenue growth.
• Support the development team through major campaigns, fundraising challenges, and promotions.
• Maintain accurate records of outreach using standard tools and resources.
• Enhance customer service by being knowledgeable about our mission.
• Oversee the management of event donor portfolios occasionally and provide recommendations on portfolio transitions.
• Assist in the communication, planning, and evaluation efforts for the recruitment, cultivation, and stewardship of event participants.
• Assist in reporting metrics on team impact to improve the tactics of the support team and its methods.
• Support event experience activities as needed.
• Utilize customer service skills to resolve customer inquiries and maintain accurate customer credit records.
• Process customer credit applications accurately and efficiently.
• Monitor customer accounts and take appropriate action when necessary.

• Role requires a minimum of 1 years of experience

• Proficiency in handling both inbound and outbound calls

• Demonstrated ability in providing exceptional customer service

• Experience with Salesforce.com platform

• Must have strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Ability to work effectively both independently and as part of a team

• Strong problem-solving skills and attention to detail

• Must be able to maintain confidentiality and handle sensitive information

• Willingness to learn and adapt in a fast-paced environment

• High level of professionalism and integrity.


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