Front of House Manager

5 days ago

Charlotte, United States NAPA at Stonecrest Full time
Job DescriptionJob Description
Description:

Front of House Manager


Are you passionate about creating unforgettable guest experiences and leading a high performing team in a dynamic, chef driven restaurant environment? Do you have a deep appreciation for fine dining and expertly curated wine selections? We are seeking a motivated and charismatic Front of House Manager to join our team at NAPA, where culinary artistry and exceptional wine pairings are at the heart of what we do.


What You'll Do:


  • Lead with Excellence: Manage, train, and inspire a talented front of house team to provide top tier service that aligns with our high standards.
  • Create Memorable Experiences: Work closely with our chef and wine director to craft elevated dining experiences, ensuring every guest leaves with lasting memories.
  • Be a Wine Ambassador: Share your wine knowledge and passion with our team and guests, enhancing their dining experience with perfect pairings and impeccable service.
  • Operational Mastery: Oversee daily operations, including scheduling, reservations, and service standards, while maintaining a seamless, high energy atmosphere.
  • Foster Team Development: Build a culture of growth and learning by coaching and developing team members to achieve their full potential.
  • Innovate & Elevate: Collaborate on menu tastings, events, and promotions that showcase our culinary and wine expertise, continually raising the bar for excellence.


What We're Looking For:


  • Hospitality Leader: You have experience in fine dining or upscale restaurant management, with a focus on guest satisfaction and team success.
  • Wine Enthusiast: Your passion for wine is contagious, and you enjoy sharing your knowledge to enhance the guest experience.
  • Hands on Manager: You lead by example, whether on the floor with guests or behind the scenes ensuring smooth operations.
  • Guest Centric Mindset: You anticipate needs, solve problems on the fly, and always aim to exceed expectations.
  • Team Oriented: You're a natural motivator, with a knack for inspiring, mentoring, and fostering a supportive work environment.


What We Offer:


  • Competitive Salary & Benefits: We value your expertise and leadership, offering a competitive package including health benefits, paid time off, and more.
  • Wine Education: Ongoing opportunities to deepen your wine knowledge, with access to our extensive cellar and partnerships with top wineries.
  • Professional Growth: Be part of a growing, innovative restaurant group where your ideas and leadership will shape the guest experience and the future of our brand.
  • Community & Connection: Join a close knit team that is passionate about hospitality, where every meal is a celebration of food, wine, and service.


Ready to Elevate the Guest Experience with Us?


If you're ready to lead in a fast paced, chef driven, wine forward environment and elevate the front of house experience, we want to hear from you. Apply today and be part of something extraordinary.


Requirements:

EDUCATION AND EXPERIENCE

  • High School diploma or general education degree (GED) is required.
  • A bachelor's degree in hospitality management or related career field is preferred.
  • Previous related experience required.

KNOWLEDGE, SKILLS, ABILITIES

  • Ability to read, write, perform mathematical computations such as adding, multiplying.
  • Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary.
  • Ability to carry objects on a tray without breaking or spilling.
  • Ability to follow directions accurately.

PHYSICAL/MENTAL DEMANDS

  • While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and /or move heavy objects including tables and cases of food and beverage; must be able to lift approximately 20 pounds overhead.
  • Must be able to sustain constant mental and visual attention.

WORKING CONDITIONS

  • Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools.
  • Dining room environment.
  • Flexible schedule can vary from week to week; work required on weekends and holidays.


Compensation details: 55000-60000 Yearly Salary



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