HR Coordinator

2 weeks ago


Union City, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

MUST BE BILINGUAL SPANISH
MUST WORK WEST COAST HOURS PST
Monday - Friday 8-5
Pay Rate: $20.00 - $24.00/hr

Contracted Position


Duties and Responsibilities
• Provides quality customer service in response to inquiries made via phone or e-mail from all nationwide Employees, Managers, HR Business Partners as well as all areas of operations.
• Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
• Provides timely and accurate information over the phone, via email or other points of contact responses to employees.
• Triage issues presented by employees and accelerate to Tier 2 specialists for resolution.
• Follow up with employees upon closure of issues for satisfaction of resolution.
• Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.
• Accurately and timely logs-in all cases received via phone or e-mail into the case management system (Service Now).
• Identify and assess employees' needs and provide a solution to best meet the needs of the employee.
• Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
• Liaise with our partners such as Benefits, Shared Services, Payroll to ensure valid and correct information is provided to our employees.
• Navigate employees through the process of benefit enrollment through the self-service portal.
• Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing through SG Connect.
• Participates in pre and post implementation activities.
• Support inquiries regarding Company initiatives, Natural Disaster/crisis events and annual programs.
• Perform other job-related duties as assigned

Minimum Qualifications

High school diploma or equivalency plus one year of experience

Preferred Qualifications

Strong ability to work with a team and build relationships throughout the organization

General knowledge of employment law and interviewing principles

Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships

Knowledge of other MS Office Suite and/or software applications related to job functions



Pay Details: $20.00 to $24.00 per hour

Search managed by: Lauren Litten

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance


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