Sales Support Specialist

2 months ago

Antioch Illinois, United States ERMCO Components Antioch Full time

Overview:


The Sales Support Specialist role is a vital position within the Sales Division, tasked with managing client accounts and collaborating with customers and manufacturers' representatives to provide both sales and technical assistance.

Key duties encompass processing orders, delivering post-sales support, working in conjunction with various departments, and meticulously monitoring and following up on designated accounts.

This position acts as the primary contact for clients at ERMCO Components Antioch.

Responsibilities:
Accurately prepares and inputs customer orders, paying close attention to product descriptions, pricing, requested delivery timelines, purchase order numbers, and more.

Collaborates closely with other ERMCO functional teams to track production orders and shipping information. Keeps customers informed of developments and notifies them of any production or shipment delays.

Serves as a backup for colleagues at the ERMCO-ECI location as needed.

Exhibits exceptional customer service abilities, responding to customer inquiries and questions. Communicates in a professional, courteous, and timely manner with customers, representatives, and team members.

Maintains and updates contractual and daily pricing as instructed.

Demonstrates the ability to manage stress and work effectively with others, which are essential functions of this role.

Takes responsibility for customer accounts, updates server information, and ensures compliance with system protocols while adhering to filing and documentation procedures.

Performs any other related tasks as required or assigned.

Qualifications:
High School Diploma

Strategic thinking and analytical capabilities

Ability to engage and collaborate effectively with other departments

WORKING CONDITIONS


Standard working conditions typical of an office environment, featuring controlled temperature and low noise levels, along with minimal distractions.


PHYSICAL ACTIVITIES


Highly repetitive tasks requiring sustained concentration for consistent time cycles as dictated by the responsibilities.


While executing the duties of this position, the employee is consistently required to use hands for tasks such as fingering, handling, or feeling, reaching with hands and arms, talking, or hearing; frequently required to sit; and occasionally required to stand or walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this role include close vision and color vision.

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