Patient Relations Coordinator
2 weeks ago
Gastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. Our team of experienced healthcare professionals is dedicated to providing exceptional medical care and a superior patient experience.
Job SummaryWe are seeking a highly skilled Patient Relations Representative to join our team. As a key member of our patient relations team, you will be responsible for providing exceptional customer service, responding to patient inquiries, and ensuring a positive experience for our patients.
Key Responsibilities- Answer incoming calls and route them to the appropriate personnel
- Schedule, confirm, and cancel office appointments as patients call in
- Work on referrals and import demographics from patient portals
- Pick up voicemail messages on a daily basis
- Verify patients' health plan benefits and obtain authorization, if necessary
- Assist patients with questions and/or concerns regarding procedures
- Request medical records from doctors and hospitals
- Call-in new prescriptions and refills and obtain authorization, if necessary
- Obtain lab results, including stat requests
- A high school degree or GED is required for this position
- One year of experience in customer service and/or a related clinical environment; working knowledge of medical terminology is a plus
- Dependability and punctuality are required
- Taking initiative is a must
- Medical terminology knowledge is preferred
- Bilingual (English/Spanish) is preferred
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Pet insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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