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Retail Operations Supervisor

2 months ago

Strongsville, Ohio, United States Happy Bee's Ice Cream Full time
Job Description

Position Available: Retail Operations Supervisor at Happy Bee's Ice Cream

Are you an enthusiastic leader with a passion for delightful treats, outstanding customer service, and a commitment to driving a successful retail operation? Happy Bee's Ice Cream is looking for a dedicated and experienced Retail Operations Supervisor to manage our lively and expanding ice cream shop.

About Happy Bee's Ice Cream:

Happy Bee's Ice Cream is a distinctive dessert destination celebrated for its creative flavors and inviting atmosphere. We take pride in delivering memorable experiences that combine the finest ingredients with a fun, community-oriented vibe. Our shop is not just about serving ice cream; it's about creating a joyful environment where our customers can indulge in their favorite flavors.

Key Responsibilities:

  • Financial Oversight: Manage financial activities, including monitoring expenses, creating budgets, and planning for financial growth. You will play a crucial role in ensuring the shop's profitability and sustainability.
  • Team Leadership: Guide a vibrant team, ensuring adherence to health and safety standards, and overseeing the hiring and training of new staff. Your leadership will cultivate a positive and efficient workplace.
  • Quality Assurance: Supervise staff to guarantee that our ice cream shop maintains the highest quality and safety standards. Your meticulous attention to detail will uphold our reputation for excellence.
  • Operational Management: Ensure smooth daily operations, manage inventory and preparation processes, and confirm that financial records are maintained accurately. You will be integral to our everyday functions.
  • Customer Engagement: Foster a culture of customer satisfaction by interacting with guests, understanding their preferences, and ensuring they have a delightful experience.

Qualifications:

  • Strong leadership and team management abilities
  • Passion for desserts, hospitality, and customer service
  • Capability to excel in a fast-paced, dynamic environment