Customer Service Representative

2 weeks ago


Westlake, Ohio, United States Chick-fil-A Crocker Park Full time
Job Overview

Chick-fil-A Crocker Park is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and supporting the overall success of our restaurant.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive dining experience for our guests
  • Efficiently and accurately take guests' orders, maintain a high level of hospitality, and troubleshoot minor guest issues
  • Follow Chick-fil-A's operational policies and procedures, including maintaining a clean and pleasant environment
  • Work collaboratively with the front counter and kitchen staff to ensure seamless service
  • Take initiative during non-peak hours to complete side duties and support the team
Requirements
  • Displays enthusiasm, courtesy, and hospitality by incorporating operational excellence, 2nd mile service, and emotional connections with our guests and employees
  • Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace
  • Ability to communicate effectively with both guests and team members
  • Honors and encourages others to follow the visions and values of the restaurant
  • Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 pounds
Benefits
  • Sundays off
  • Flexible work schedule
  • Discounted food
  • Competitive pay
  • Opportunity for growth and advancement
  • Scholarship opportunities | $1000, $2500, $25,000

Please submit a ZippyApp application package, which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.



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