IT Support Specialist with Security Clearance

2 weeks ago


Vicksburg, Mississippi, United States TEKsystems Full time

TEKsystems is seeking two skilled IT Support Specialists to assist a government client. The role necessitates an Active Secret Clearance. The selected candidates will deliver advanced support to end-users regarding PC, server, and mainframe applications and hardware. They will address issues that first-tier help desk personnel are unable to resolve.

Key Responsibilities:

  • Provide support for software installations and configurations.
  • Deliver technical, operational, and training assistance to users of personal computers, either via phone or on-site, for desktop hardware and software solutions.
  • Set up and test personal computers, printers, and other peripherals; configure operating systems; and load application software.
  • Diagnose and troubleshoot incidents related to printers, computers, and peripherals; perform hardware and software diagnostics; coordinate necessary repairs; and resolve system issues, including liaising between users and local area network components.
  • Collaborate with network services, software systems engineering, and/or applications development to restore services and identify core issues.

Required Qualifications:

  • Must possess an Active Secret Clearance.
  • Hold at least one of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+.
  • Have 1-4 years of experience in PC/Desktop/IT Support.

Preferred Skills:

Proficiency in Windows 10, Windows 7, hardware troubleshooting, desktop support, Active Directory, imaging, ticketing systems, deployment, Office 365, and customer service.

About TEKsystems:

As a leader in transformation, we empower clients to activate innovative ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. With expertise in Full-Stack Technology Services and Talent Services, we partner with forward-thinking leaders to drive impactful change.

TEKsystems is an equal opportunity employer and welcomes applications from all individuals without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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