IT Support Specialist
2 weeks ago
This role involves providing essential on-site technical assistance for end-users, focusing on personal computer and hardware support. The selected candidate will engage with various systems and applications, addressing issues that surpass the capabilities of first-tier help desk personnel.
Key Responsibilities:
- Deliver second-tier support for PC, server, and mainframe applications.
- Collaborate with network services and software engineering teams to troubleshoot and resolve issues.
- Recreate user problems to diagnose and rectify operational challenges.
- Propose system modifications to enhance user experience and minimize recurring issues.
- Maintain a high level of technical proficiency in relevant fields.
- Escalate complex issues as necessary.
Support Duties Include:
- Installation and configuration of software.
- Technical and operational support for personal computer users.
- Testing and installation of PCs, printers, and peripherals.
- Configuration of operating systems and application software.
- Troubleshooting and resolving hardware and software incidents.
- Coordinating repairs and evaluating system configurations.
Required Skills:
- Proficiency in Windows 10 and Windows 7.
- Experience with desktop hardware and software troubleshooting.
- Familiarity with ticketing systems.
- Strong customer service skills.
- Ability to work independently and collaboratively within a team.
Qualifications:
- Current DoD 8570 IA Baseline Certification, IAT Level I.
- Experience supporting Windows 7, Windows 10, and MS Office 2013.
- Strong analytical and communication skills.
- Ability to coordinate effectively across IT departments.
About TEKsystems:
TEKsystems is a leader in technology services and talent solutions, partnering with clients to drive transformation and innovation. With a vast network of professionals, we are committed to delivering exceptional service and support to our clients, helping them navigate the complexities of the modern technological landscape.
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