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Front Desk Supervisor
2 months ago
We are seeking a highly skilled Front Desk Supervisor to join our team at Hilton Grand Vacations. As a key member of our resort operations team, you will be responsible for ensuring seamless guest experiences and driving company success through exceptional leadership and customer service.
Key Responsibilities- Supervise the Front Office's daily operations, ensuring efficient and effective delivery of services to guests.
- Assist guests with check-in and out, providing support and guidance to Front Desk staff as needed.
- Greet and welcome owners/guests upon arrival, creating a warm and welcoming atmosphere.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote Hilton Grand Vacations services and provide recognition and benefits to all present members.
- Train and direct new department Team Members, ensuring they have the skills and knowledge needed to succeed.
- Ensure all Front Office quality standards are aligned with company policies and procedures.
- Provide ongoing training and support to the team, fostering a culture of excellence and continuous improvement.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
- Follow-up on credit opportunities during each shift.
- High school diploma/GED
- Prior related experience
- Ability to read, analyze and interpret complex documents
- Ability to build and interpret business communications and reports
- Basic mathematical skills
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
- Excellent interpersonal and service skills
- Ability to resolve conflict, think on their feet, influence, and mentor others
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. As a Team Member, you will have access to a comprehensive benefits package, including medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits.
