Parts Coordinator

7 days ago


La Vergne Tennessee, United States 1 Resource Group Full time
Job Title: Parts Coordinator

We are seeking a detail-oriented and customer-focused individual to fill the position of Parts Coordinator with experience in heavy equipment parts in Lavergne, TN.

Responsibilities:
  • Maintain adequate parts inventory for machines in area of responsibility and reorder as necessary.
  • Develop and maintain a research cross-reference file to identify parts correctly and obtain prices on special parts and assemblies.
  • Provide customers with recommended parts inventory and train them in the use of parts catalogs and PSO cards.
  • Keep records of all parts assigned to field service mechanics and return unused parts to inventory.
  • Expedite daily parts shipments and deliver emergency or back-order items to accommodate customers.
  • Handle warranty claims and follow through to completion.
  • Assist supervisor in proper storage and disposal of EPA controlled waste.
  • Supervise service center in absence of Service Center Manager.
Requirements:
  • Previous customer service experience, ideally in a parts or technical support capacity.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to thrive in a fast-paced setting.
  • Proficient in Microsoft Office and experienced with CRM software.
  • Capacity to multitask and effectively prioritize responsibilities.
  • Familiarity with parts and inventory management is preferred.
  • A High School diploma or equivalent is required, and additional technical certifications or education would be advantageous.
Benefits:
  • Medical, Dental, Vision, 401K

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