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Resource Navigator

2 months ago

GondrecourtleChâteau, Grand Est, United States FACE TO FACE HEALTH & COUNSELING SERVICES, INC Full time
About Face to Face Health & Counseling Services, Inc.

Face to Face Health & Counseling Services, Inc. is a non-profit organization dedicated to advancing economic and health equity for youth ages 12-24. We provide comprehensive services, including housing, mental health, medical, youth justice, education & employment, and community services, taking a strengths-based and trauma-informed approach to our work.

Job Summary

The Resource Navigator is a key member of our team, responsible for establishing trusting relationships with youth while providing supportive services at SafeZone, a Drop-In Center for youth experiencing homelessness. This position is 37.5 hours a week.

Responsibilities
  • Drop-In Services
    • Engage with youth at the center in a meaningful and respectful manner, assisting them with various resources offered at the center or in the community.
    • Maintain organization and operation of the Resource Room and food shelf.
    • Stock and maintain inventory logs of Resource Room.
    • Procure goods from outside partners such as Loaves and Fishes.
    • Provide excellent customer service while greeting and checking youth into SafeZone.
    • Respond to crisis situations in the space and de-escalate in a calm and professional manner.
    • Assist youth in accessing emergency housing and/or shelter.
    • Maintain the daily flow of the drop-in center by helping at the front desk, in the clothing closet, computer lab, kitchen, or other areas as needed.
    • Perform other duties as assigned.
  • Supportive Services
    • Provide access to supportive services and resources.
    • Establish healthy and appropriate physical and emotional boundaries with youth.
    • Support healthy adolescent development of youth.
    • Document youth outcomes in all appropriate databases.
    • Complete appropriate paperwork in a timely manner.
    • Transport clients as needed to accomplish their goals.
    • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies.
    • Collaborate with Community Engagement team for procurement of donations.
    • Collaborate with other staff, maintain teamwork and professional working relationships with clients or other outside agencies or contacts.
    • Provides all services guided by the evidence-based principles for helping youth overcome homelessness.
    Qualifications
    • Minimum of B.A. degree in social services, extensive experience in lieu of degree.
    • Minimum of 2 years' experience working with youth experiencing homelessness or facing other barriers.
    • Strong organizational skills.
    • Experience with a positive youth development and harm reduction approach.
    • Excellent interpersonal and communication skills.
    • High reliability and integrity.
    • High degree of problem-solving skill.
    • Positive attitude and willingness to do what it takes to meet youth needs.
    • Ability to work independently, exercising good judgment and involving others when necessary.
    • Good crisis management skills and the ability to navigate stressful situations well.
    • Valid driver's license and current automobile insurance required.
    • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds.
    Physical Demands and Working Conditions
    • Ability to perform the duties outlined in the job description.
    • Ability to perform duties and responsibilities typical of an office environment.
    • Ability to stand for long periods of time.
    • Ability to frequently lift food and donations in/out of shopping carts and/out of vehicles.
    • Valid driver's license and current automobile insurance required; ability to travel in all MN weather conditions.
    Pay and Benefits

Pay for this position is between $22 - $23 per hour based on qualifications. Face to Face Health & Counseling Services, Inc. also offers benefits, including health, dental, short-term disability, long-term disability, life insurance, 403b account, as well as generous PTO and paid holidays.

About Us

Face to Face Health & Counseling Services, Inc. is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.