On Call Advocate

1 day ago


GondrecourtleChâteau, Grand Est, United States FACE TO FACE HEALTH & COUNSELING SERVICES, INC Full time
Job Summary

The On Call Advocate is a critical role at Face to Face Health & Counseling Services, Inc., responsible for providing individualized support and basic needs assistance to youth experiencing homelessness. This position is the first point of contact for youth entering our drop-in center, SafeZone, and requires a strong ability to engage with youth in a meaningful and respectful manner.

Key Responsibilities
  • Manage front desk operations at SafeZone, providing excellent customer service and responding to crises in a calm and professional manner.
  • Engage with youth at the center, assisting them with various resources offered at the center or in the community.
  • Collect and record data, complete paperwork, and provide basic needs/survival aid to youth.
  • Conduct individual assessments with youth to determine needs and housing stability, and refer them to agencies for supportive services and case management.
  • Perform other duties as assigned, including maintaining the daily flow of the drop-in center and supporting food service operations.
Qualifications
  • High School degree or equivalent required; B.A. in social services or equivalent education preferred.
  • Minimum of 2 years work experience working with the homeless or at-risk youth.
  • Ability to work independently, exercising good judgment in involving others when necessary.
  • Excellent interpersonal and communication skills, with a positive attitude and willingness to do what it takes to meet youth needs.
  • Good crisis management skills and the ability to navigate stressful situations well.
What We Offer

Face to Face Health & Counseling Services, Inc. is an Affirmative Action/Equal Opportunity Employer, committed to building a diverse, inclusive, and authentic workplace. We offer a competitive pay rate of $22-$22.50 per hour, based on qualifications, and a supportive work environment that values the well-being of our employees and the youth we serve.



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