Operations Director

4 days ago

Knoxville, Tennessee, United States Armstrong Full time
Job Title: Operations Manager

The Operations Manager plays a crucial role in ensuring the smooth operation of local, long-distance, and warehousing operations for Armstrong Company. This position is responsible for managing day-to-day operations and reporting to the President.

Key Responsibilities:
  • Oversee the overall operations of the company to ensure safety, quality, and profitability goals are exceeded.
  • Manage the planning, dispatch, and training of contractors and crews to maximize revenue and provide excellent service to customers.
  • Ensure compliance with Federally Regulated DOT standards and exceed enterprise safety goals.
  • Recruit talented new drivers and crew members to grow the fleet and improve quality.
  • Provide on-call communications for over-the-road drivers.
  • Oversee warehousing operations to ensure proper staffing levels and OSHA standards are met.
  • Implement and maintain warehousing systems, procedures, and standards to ensure accurate and timely billing.
  • Lead weekly dock meetings and other recurring training sessions as mandated by senior management.
  • Manage shop operations and vehicle maintenance to minimize costs and ensure DOT compliance.
  • Oversee the maintenance of building grounds and warehouses to ensure a clean, safe, and professional operating environment.
  • Serve as the liaison for contractors on safety, financial, quality, or operational concerns.
  • Act in accordance with Armstrong DNA at all times, leading by example for departments and crews.
Minimum Qualifications:
  • Bachelor's degree or equivalent industry experience.
  • Two to five years of Transportation/Warehousing experience.
  • Proven leadership and management skills.
  • Knowledge of sales, operations, and customer service.
  • Knowledge of operational and quality reporting systems and ability to analyze data.
  • Proven communication, strategic thinking, and leadership skills.
  • Strong problem-solving ability and analytical skills, including root cause analysis.
Physical Requirements:
  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regularly required to talk and hear.
  • Occasionally lift products and supplies up to 75 pounds.
  • Ability to sit for long periods, stand and walk frequently, and bend, stoop, and reach occasionally.

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