Restaurant Operations Manager

5 days ago


Brooklyn, New York, United States Emmy Squared Pizza Full time
Restaurant Operations Manager

Emmy Squared Pizza is a leading upscale casual full service restaurant company with over 20 locations in New York City, Westport, Philadelphia, Washington DC, Alexandria, Charlotte, Durham, Athens, Atlanta, Louisville, Nashville, Birmingham, and Fort Lauderdale. We are seeking an experienced Restaurant Operations Manager to join our Brooklyn based team.

The successful candidate will provide leadership to the front of house, ensuring impeccable dining experiences for our guests, and assist the General Manager with day-to-day operational tasks and projects. The position will also support the back of house as needed.

This role offers a competitive salary of $60,000 - $80,000 per year, quarterly bonus potential, and a comprehensive health benefits package.

Key Responsibilities:
  • Direct supervision of all restaurant employees on a daily basis, ensuring policies and processes are being followed and inspecting operational flow on a continuous basis.
  • Assist with hiring, on-boarding, and continuous training of employees.
  • Oversee the floor during service; ensure the team stays on task and delegate assignments as needed.
  • Ensure guest satisfaction; interact with guests and engage in service recovery when issues arise.
  • Ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Ensure that all food and beverages are consistently prepared and served according to presentation standards and recipes.
  • Be proactive in reaching our Company goals in sales, service, appearance; while creating a positive, fun, and productive working environment.
  • Assist with managing labor, adjusting schedules as necessary to meet business needs and financial targets.
  • Ensure compliance with department of health standards, maintaining superior cleanliness and sanitation throughout the restaurant.
  • Identify potential safety hazards and initiate corrective action; ensuring the restaurant is safe for both employees and guests.
  • Facilitate meetings and training's covering a variety of training and policy topics.
  • Perform other duties as assigned.

Qualifications:
  • Minimum one year restaurant management experience in a full-service restaurant required.
  • Experience with POS, scheduling, and reservation systems (Toast and/or Dolce experience a plus).
  • Candidate must have proven leadership skills and must be able to manage, develop, and motivate a highly performing staff.
  • Ability to multi-task and work in a fast-paced environment while effectively delegating tasks.
  • Must be proficient with computers and have excellent written and verbal communication skills.
  • Passion for food, hospitality, and providing an exceptional dining experience.
  • Must be able to work a flexible schedule to include weekends and holidays.
  • Must be able to lift/carry items up to 40 lbs. and push/pull items up to 75 lbs.
  • Must be able to walk/stand for extended periods of time, with frequent bending, twisting, squatting, and reaching overhead.


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