Service Operations Manager
7 days ago
We are a dynamic, women-led restaurant in the heart of Greenpoint that honors creativity, generosity of spirit, and a deep commitment to hospitality.
About the JobThe Service Director ensures our guests receive impeccable service in a vibrant environment. As a key member of our team, you will work closely with our General Manager to maintain high staff morale and deliver exceptional guest experiences.
Main Responsibilities- Guest Experience: Ensure consistent, exceptional guest experiences from servers, hosts, and bartenders.
- Floor Presence: Maintain a visible presence on the floor, interacting with guests to ensure satisfaction.
- Complaint Resolution: Address guest concerns or complaints promptly and professionally.
- Cleanliness and Ambiance: Maintain cleanliness, ambiance, and overall restaurant appearance.
- Policies and Standards: Uphold company policies, procedures, and service standards.
- Team Management: Foster a positive and inclusive work environment that reflects the restaurant's culture and values.
- Administrative Tasks: Perform general administrative tasks including cash handling, payroll, and scheduling.
To be successful in this role, you should have:
- At least 1 year of management experience and extensive experience working in fine dining or upscale dining establishments.
- Strong leadership skills with the ability to inspire and guide a team.
- Excellent interpersonal and communication skills.
- A keen eye for detail and a passion for delivering top-notch service.
- Ability to handle high-pressure situations with grace and efficiency.
- Familiarity with Resy and Toast systems.
- Flexible availability, including nights, weekends, and holidays.
- A genuine passion for food, wine, and the hospitality industry.
- Ability to lift 30 lbs, go up and down stairs, and stand for long periods of time.
The estimated salary for this role is $65,000 - $85,000 per annum, depending on experience.
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