Service Operations Manager

7 days ago


Brooklyn, New York, United States Nura Full time
Role Overview

We are a dynamic, women-led restaurant in the heart of Greenpoint that honors creativity, generosity of spirit, and a deep commitment to hospitality.

About the Job

The Service Director ensures our guests receive impeccable service in a vibrant environment. As a key member of our team, you will work closely with our General Manager to maintain high staff morale and deliver exceptional guest experiences.

Main Responsibilities
  • Guest Experience: Ensure consistent, exceptional guest experiences from servers, hosts, and bartenders.
  • Floor Presence: Maintain a visible presence on the floor, interacting with guests to ensure satisfaction.
  • Complaint Resolution: Address guest concerns or complaints promptly and professionally.
  • Cleanliness and Ambiance: Maintain cleanliness, ambiance, and overall restaurant appearance.
  • Policies and Standards: Uphold company policies, procedures, and service standards.
  • Team Management: Foster a positive and inclusive work environment that reflects the restaurant's culture and values.
  • Administrative Tasks: Perform general administrative tasks including cash handling, payroll, and scheduling.
Requirements

To be successful in this role, you should have:

  • At least 1 year of management experience and extensive experience working in fine dining or upscale dining establishments.
  • Strong leadership skills with the ability to inspire and guide a team.
  • Excellent interpersonal and communication skills.
  • A keen eye for detail and a passion for delivering top-notch service.
  • Ability to handle high-pressure situations with grace and efficiency.
  • Familiarity with Resy and Toast systems.
  • Flexible availability, including nights, weekends, and holidays.
  • A genuine passion for food, wine, and the hospitality industry.
  • Ability to lift 30 lbs, go up and down stairs, and stand for long periods of time.
Compensation

The estimated salary for this role is $65,000 - $85,000 per annum, depending on experience.



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