Restaurant Operations Director
5 days ago
We are seeking a seasoned Restaurant Operations Director to oversee the daily operations of our busy eatery in New York. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.
Responsibilities- Leadership and Management
- • Recruit, train, and develop high-performing teams to achieve business objectives
- • Foster a positive work environment that promotes employee engagement and retention
- • Lead by example, demonstrating strong leadership skills and a commitment to excellence
- Operational Excellence
- • Develop and implement strategies to drive sales growth and improve customer satisfaction
- • Analyze sales data and make informed decisions to optimize menu offerings and promotions
- • Collaborate with cross-functional teams to ensure seamless execution of operational initiatives
- • Identify areas for improvement and implement process enhancements to increase efficiency and productivity
- Cost Control and Inventory Management
- • Monitor and manage food costs, labor expenses, and other operational expenditures to maintain profitability
- • Implement effective inventory management practices to minimize waste and maximize stock levels
- • Negotiate with suppliers to secure competitive pricing and improved quality
- Customer Service and Quality Assurance
- • Ensure exceptional customer service standards are met through regular feedback and coaching sessions
- • Conduct regular quality assurance checks to maintain high standards of food safety and presentation
- • Address customer complaints promptly and professionally, resolving issues to the customer's satisfaction
- • High school diploma or equivalent required; degree in hospitality, business, or related field preferred
- • Minimum 3 years of experience in restaurant management or a related field
- • Proven track record of success in driving sales growth, improving customer satisfaction, and maintaining operational excellence
- • Strong leadership and communication skills, with the ability to motivate and inspire teams
- • Proficient in Microsoft Office and restaurant management software
- • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- • Competitive salary: $80,000 - $100,000 per year, depending on experience
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