Restaurant Operations Director

5 days ago


Brooklyn, New York, United States Mac Shack NY LLC Full time
Job Overview

We are seeking a seasoned Restaurant Operations Director to oversee the daily operations of our busy eatery in New York. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.

Responsibilities
  • Leadership and Management
  • • Recruit, train, and develop high-performing teams to achieve business objectives
  • • Foster a positive work environment that promotes employee engagement and retention
  • • Lead by example, demonstrating strong leadership skills and a commitment to excellence
  • Operational Excellence
  • • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • • Analyze sales data and make informed decisions to optimize menu offerings and promotions
  • • Collaborate with cross-functional teams to ensure seamless execution of operational initiatives
  • • Identify areas for improvement and implement process enhancements to increase efficiency and productivity
  • Cost Control and Inventory Management
  • • Monitor and manage food costs, labor expenses, and other operational expenditures to maintain profitability
  • • Implement effective inventory management practices to minimize waste and maximize stock levels
  • • Negotiate with suppliers to secure competitive pricing and improved quality
  • Customer Service and Quality Assurance
  • • Ensure exceptional customer service standards are met through regular feedback and coaching sessions
  • • Conduct regular quality assurance checks to maintain high standards of food safety and presentation
  • • Address customer complaints promptly and professionally, resolving issues to the customer's satisfaction
Requirements
  • • High school diploma or equivalent required; degree in hospitality, business, or related field preferred
  • • Minimum 3 years of experience in restaurant management or a related field
  • • Proven track record of success in driving sales growth, improving customer satisfaction, and maintaining operational excellence
  • • Strong leadership and communication skills, with the ability to motivate and inspire teams
  • • Proficient in Microsoft Office and restaurant management software
  • • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • • Competitive salary: $80,000 - $100,000 per year, depending on experience


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