Mental Health Support Specialist

2 days ago


Bethlehem, Pennsylvania, United States Bethlehem Counseling Associates Full time
About Bethlehem Counseling Associates

Bethlehem Counseling Associates is a reputable counseling practice in the Lehigh Valley, dedicated to providing exceptional mental health support for over 30 years.


Job Opportunity

We are seeking a highly skilled Intake Coordinator/Insurance Specialist/Administrator to support our team. The ideal candidate will possess a passion for the mental health field, excellent communication skills, and the ability to build strong relationships with clients and colleagues.


Key Responsibilities
  • Work in a HIPAA compliant healthcare setting, ensuring confidentiality and security of client information.
  • Manage front office operations, including checking in clients, answering phone calls and emails, scheduling and cancelling appointments.
  • Screen intake calls, verify insurance, and match new clients with a clinician who meets their needs.
  • Credential clinicians and assist with insurance contacts with major contracted panels.
  • Coordinate with outside providers to collect existing medical records.
  • Remain flexible in prioritizing client and clinician needs, ensuring a smooth daily office flow.

Preferred Qualifications
  • 2+ years of experience working in healthcare, with mental health experience a plus.

Work Schedule

The successful candidate will work a flexible schedule, including:


Monday and Tuesday: 12pm-8pm


Wednesday, Thursday, and Friday: 7:30am-3:30pm


Perks of Working with Us

At Bethlehem Counseling Associates, we value diversity, relationships, well-being, work-life balance, and community support. Our staff enjoy monthly lunches, raffles, company-sponsored outings, and competitive pay with bonus opportunities. We are a fun and supportive team, with two cuddly therapy dogs on site.



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