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Customer Experience Manager

2 months ago

Arlington, Virginia, United States ICF International Inc Full time
About the Role

We are seeking a highly skilled Customer Relationship Manager to join our team at ICF International Inc. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer satisfaction and engagement.

Key Responsibilities
  • Manage customer feedback and sentiment analysis to inform business decisions
  • Develop and execute comprehensive customer engagement plans to drive loyalty and retention
  • Collaborate with cross-functional teams to identify and prioritize customer needs
  • Design and implement process improvements to enhance customer experience
  • Provide data-driven insights and recommendations to senior leadership
Requirements
  • Active TS/SCI or TS with SCI eligibility
  • Bachelor's degree in business, communications, or a related field
  • 5+ years of experience in stakeholder engagement, organizational change management, or customer feedback programs
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
What We Offer

At ICF International Inc, we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to providing our employees with opportunities for growth and development, as well as a competitive compensation and benefits package.

We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.