Floor Lead
4 weeks ago
* Contribute to an environment where employees are informed and capable by supporting training for all employees.
* Model and hold employees accountable to customer service standards.
* Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
* Support sales driving initiatives and create daily agendas.
* Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
Requirements:
* 1 year of retail sales and customer service experience.
* Prior experience as a Sur La Table Sales Associate, preferred.
* 1 year of retail supervisory experience, preferred.
* Proficient in POS Systems.
* Some experience with MS Office Suite (Outlook, Word and Excel).
* May require Food Handlers Certification.
Sur La Table Core Competencies for Everyone:
* Focus on the Customer: You inspire and delight your customers.
* Be Genuine: Your communication style is respectful, effective and sincere.
* Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
* Take Ownership: You are committed, responsible and provide solutions.
* Achieve Results: You meet and exceed goals and expectations.
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