Customer Experience Operations Lead

2 weeks ago


Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Operations Lead to join our team at Amazon. As a CXO Site Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service at our Locker+ retail locations.

Key Responsibilities
  • Lead a team of customer service representatives to ensure that our customers receive exceptional service.
  • Develop and implement processes to improve customer satisfaction and loyalty.
  • Collaborate with other teams to ensure seamless execution of customer service operations.
  • Identify and communicate barriers and trends that contribute to the customer and associate experience.
  • Work with a manager to maintain the physical safety and quality standards of the site.
Requirements
  • 1+ years of experience in customer service or a related field.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school or equivalent diploma.
  • Are 18 years of age or older.
What We Offer

Amazon offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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