Shift Supervisor
7 days ago
About Baja Fresh
Baja Fresh Mexican Grill is a fast-paced, operationally driven company that prides itself on serving high-quality, FRESH Mexican Food. We are a performance-based organization that offers opportunities for growth and development. Our clear, well-defined Vision sets the pace for the company, and we are seeking team-oriented, high-energy individuals who share our passion for excellence.
Job Summary
The Shift Supervisor is a key member of our team, responsible for assisting management in monitoring the day-to-day activities of subordinates, ensuring associate productivity, and maintaining knowledge of corporate standards. This position requires strong leadership and communication skills, with a focus on delivering exceptional customer service and driving sales performance.
Key Responsibilities
- Monitor and observe the day-to-day activities of subordinates, coordinating breaks and keeping management informed of area activities and any significant problems.
- Complete opening, daily, and closing procedures/checklists in accordance with company policies and procedures.
- Coordinate with management for on-the-job training of new associates.
- Operate cash registers and void transactions as needed, following all cash handling policies and procedures, and maintain proper security of cash at all times.
- Transfer supplies and equipment between storage and work areas by hand or use of a hand truck.
- Implement product rotation based on product code dates in warehouse and concepts, order product, and participate in physical inventory counts as required.
- Resolve customer complaints in a manner consistent with company policy, with customer satisfaction in mind.
- Practice excellent food safety and sanitation practices and comply with HACCP standards.
- Monitor compliance with safety guidelines, build awareness about safety, and report any safety concerns to management.
Requirements
- Requires a High School diploma or equivalent (GED).
- Requires a minimum of 6 months supervisory/lead experience.
- Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
- Food and beverage, cash handling, and customer service experience preferred.
- Requires the ability to bend, twist, and stand to perform normal job functions.
- Requires the ability to lift and/or move up to 40 lbs.
- Frequently immerses hands in water and water diluted with chemical solutions.
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