Customer Engagement Specialist
2 weeks ago
Position Overview
Join a Team Committed to Wellness
At our franchise, we are dedicated to fostering an environment where you can thrive while assisting clients in their wellness journeys. Our focus is on providing exceptional service and expanding our member community.
Benefits & Compensation:
- Access to an Employee Assistance Program
- A flexible work schedule to enhance your work/life balance
- Comprehensive training on products and services
- Enjoy a complimentary massage, skincare, or stretch service each month
- Receive XX% discounts on all products
Ideal Candidates:
- Possess a high school diploma (or equivalent) and prior experience in retail or sales (preferred)
- Exhibit strong critical thinking abilities, excellent math and computer skills, and the capacity to multitask
- Demonstrate exceptional interpersonal skills and the ability to build positive relationships with clients
- Have a genuine interest in total body care, with a basic understanding of massage and skincare services
Daily Responsibilities:
- Deliver outstanding customer service, ensuring every client feels valued and understood
- Advocate for the importance of Total Body Care by informing clients about new and enhanced services, promoting the Wellness Program, scheduling future appointments, and encouraging retail purchases based on provider recommendations
- Facilitate clinic operations by welcoming clients, managing appointment schedules, answering inquiries, and addressing concerns
- Assist in expanding and retaining the client base through in-person and digital outreach
Workplace Culture & Support:
- Supportive leadership focused on your success
- Recognition programs (such as Sales Associate of the Year)
- A nurturing community that values individuality and knowledge sharing
If you are eager to be part of a growing team of professionals who share your passion for wellness, we look forward to connecting with you.
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