Technical Service Specialist

2 weeks ago

Cranberry Isles, Maine, United States CANNON USA, INC. Full time
Job Overview

The Technical Service Specialist will be responsible for delivering expert machinery repairs to clients and end users, executing the following key responsibilities:

Core Responsibilities:

  • Conduct mechanical repairs on various equipment.
  • Perform field service visits for new product installations and equipment maintenance.
  • Address customer inquiries via phone, online platforms, and face-to-face interactions.
  • Engage with customers to diagnose issues and provide guidance on proper product usage.
  • Resolve customer concerns related to product performance.
  • Process requests for the replacement of faulty components.
  • Collaborate with programmers and engineers to address system and machinery challenges, ensuring follow-up on resolutions.
  • Maintain and manage relevant documentation and records.
  • Assist in the final testing of new products to ensure compliance with quality standards.
  • Willingness to travel as necessary.

Additional Responsibilities:

This job description is intended to outline the primary duties and responsibilities associated with this position. Responsibilities may evolve over time, with or without notice.

Qualifications:

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The qualifications listed below are indicative of the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

Education and Experience Requirements:

A technical degree is preferred, along with 2 to 3 years of relevant experience in a similar industry, or equivalent training and experience.

Key Competencies:

  • Strong verbal communication skills.
  • Ability to produce written reports, which are critical for job performance.
  • Advanced technical evaluation skills for troubleshooting.
  • Effective deductive reasoning skills related to mechanical and electrical functions.

Physical Requirements:

The physical demands outlined are representative of those that must be met by an employee to successfully perform the essential functions of this role. Candidates must be capable of lifting up to 50 lbs, climbing ladders, and frequently bending and stooping.

Work Environment:

  • Office-based work.
  • Travel to client locations as required.

Compensation will be commensurate with experience.

Company Overview

Cannon USA, Inc. has been a prominent global entity in reactive polymer processing technologies since 1965, employing 1,300 professionals across 40 countries. We specialize in providing machinery and turnkey solutions across diverse sectors, including automotive, aerospace, appliances, construction, furniture, medical, and electronics.

Our extensive expertise and commitment to innovation empower us to deliver advanced and efficient solutions for a variety of applications. As a longstanding supplier of polyurethane equipment, headquartered in Milan, Italy, Cannon is a pioneer in the polyurethane sector. We supply and service a wide range of machinery and equipment to customer sites globally, including the United States, Canada, and Mexico, serving numerous leading manufacturers.

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