Application Support Specialist

4 weeks ago


New Braunfels, United States IT&S - San Antonio Division Full time
Job Summary

We are seeking an experienced Application Analyst to join our team at ITG - San Antonio Division. As an Application Analyst, you will play a critical role in ensuring the smooth operation of our applications and providing exceptional support to our customers.

Key Responsibilities
  • Assist with second and third-level support as a subject matter expert (SME) on assigned applications.
  • Participate in new application testing, documentation, and implementation.
  • Apply fundamental concepts gained through experience, existing policies and procedures, lessons learned, and best practices to solve routine or standard problems.
  • Execute guidance from their supervisor, senior, and consulting application analysts and escalate issues in a timely manner.
Requirements
  • 1+ years of general work experience (IT or healthcare experience preferred).
  • Basic understanding of healthcare and/or IT operations and processes.
  • Demonstrated ability to establish and build relationships across a broad range of personality types.
  • Demonstrated ability to communicate effectively with customers, clinicians, and colleagues verbally and in writing.
  • Leadership and excellent teaching abilities.
  • Demonstrated advanced computer skills.
  • Understanding of reporting tools functionality and capabilities.
Preferred Qualifications
  • Proficiency in various application and reporting tools.
  • Customer service orientation and/or training.
What We Offer

We offer a total rewards package that supports the health, life, career, and retirement of our colleagues. This includes comprehensive medical coverage, dental and vision benefits, life and disability coverage, flexible spending accounts, and more. We also offer education assistance, colleague recognition programs, and time away from work programs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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