Senior Manager/Director, Customer Quality Engineering
4 days ago
We are seeking a highly skilled and experienced Senior Manager/Director, Customer Quality Engineering to join our team at Micron USA Inc. This role will be responsible for leading a team of customer quality engineers located globally, interacting with customers, senior and executive management, building excellent technical partnerships and strategy setting for the team delivering on key customer quality engagements.
Key Responsibilities:- Build and sustain strong relationships with key decision-makers in the customer's quality and engineering organizations
- Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
- Own and foster cross-department collaboration to align customer technical support
- Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication
- Provide technical leadership guiding the team on customer problem resolution on Micron products
- Drive problem-solving initiatives across the Global Quality/CQE organization
- Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
- Drive technical support to customers and the field sales teams by leveraging the expertise within Micron organizations
- Work closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production, and Field)
- Drive customer support excellence through metrics and processes and strive for continuous improvement
- Work with Quality Management System (QMS) team to set up standard customer audits
- Champion 'voice of customers' on quality within Micron
- Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required
- 7+ years of people management experience
- 5+ years of experience in leading external customer-facing communications
- Ability to demonstrate problem-solving and troubleshooting skills
- Excellent verbal, written, and customer communications skills
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
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