Customer Quality Engineering Director
4 days ago
About the Role:
We are seeking a highly skilled Customer Quality Engineering Leader to join our Silicon Operations team at Cisco. As a key member of our team, you will be responsible for leading a team and ensuring high-quality products are delivered to our customers.
Key Responsibilities:
- Lead a cross-functional team to resolve customer issues and improve product quality.
- Develop and implement quality metrics and processes to drive continuous improvement.
- Partner with Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain, and Sales teams to ensure high-quality products are delivered.
- Coordinate the process to receive customer failures, drive verification, root cause analysis, and reporting using the 8D process.
- Establish and maintain relationships with customers and suppliers to ensure quality and reliability requirements are met.
Requirements:
- Bachelor's degree in Electrical Engineering or related field.
- Minimum 5 years of experience in Semiconductor and 8+ years in Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain, or Quality.
- 5+ years in Customer and Management experience.
- Experience with tools such as 8D's, 5S, FMEA, Poka-Yoke, etc.
Preferred Qualifications:
- Master's degree in related field.
- ASQ Certification as CQM, CQE, and/or CRE and/or formal Six Sigma training (Green/Black Belt certification).
About Cisco:
Cisco is a leading technology company that enables a world-class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business.
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