Field Service Engineer

2 weeks ago

Pleasanton, California, United States Calyxo USA Inc Full time
Job Summary

Calyxo USA Inc. is a medical device company headquartered in Pleasanton, California, USA. We are seeking a highly skilled Field Service Engineer to join our team. The ideal candidate will have a strong background in technical support and a passion for delivering exceptional customer service.

Key Responsibilities
  • Provide technical support and training to customers, both in-person and remotely, to ensure proper usage and maintenance of medical equipment.
  • Travel to customer sites to perform installation, maintenance, upgrades, and troubleshooting of medical devices.
  • Conduct regular preventive maintenance checks on installed equipment to ensure optimal performance and prevent potential issues.
  • Maintain strong relationships with customers by providing timely and effective service, and acting as the face of the company in the field.
  • Document all service activities, including work performed, parts used, and follow-up actions required.
  • Diagnose and resolve technical problems related to hardware, software, and connectivity issues.
  • Ensure that all service activities comply with regulatory and company safety standards.
Requirements
  • Bachelor's degree in Engineering (biomedical, electrical or mechanical), life sciences, or healthcare (or equivalent experience).
  • 3+ years of experience in a technical support role, preferably within the medical device or healthcare industry.
  • Hands-on experience in trouble-shooting and servicing electronic or medical equipment, particularly imaging devices or similar technology.
  • Strong troubleshooting and diagnostic skills with the ability to identify and resolve hardware and software issues.
  • Excellent communication and customer service skills, with the ability to interact professionally with clients and internal teams.
  • Ability to work independently, manage time effectively, and prioritize tasks to meet customer needs.
  • Proficiency in SalesForce and Microsoft Office Suite.
  • Willingness to travel to customer sites, including overnight trips.
  • Valid driver's license and a clean driving record.
What We Offer
  • Competitive base salary ranging from $99,000 to $112,000.
  • Stock options - ownership and a stake in growing a mission-driven company.
  • Employee benefits package that includes 401(k), healthcare insurance and paid time off.

Calyxo USA Inc. is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways.

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