Field Service Technician

1 month ago


Pleasanton, California, United States The Rockridge Group Full time
Job Title: Field Service Technician

At The Rockridge Group, we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the maintenance and improvement of our internal IT infrastructure, as well as providing technical assistance to team members and end users with system and network requests.

Key Responsibilities:
  • Provide exceptional customer service skills under varying conditions
  • Strong understanding of computer hardware and related Operating Systems
  • Ability to build a PC, troubleshoot down to component level, and understanding of system imaging
  • Support services for Microsoft 365 Administration portal, 365 Services, Firewalls, and remote access
  • Administration and maintenance of the remote monitoring and management system (RMM)
  • Develop and document maintenance routines for all computer systems
  • General support of WAN and LAN connectivity, routers, firewalls, and security
  • Document all work performed and time entries in related tickets in ConnectWise Manage PSA
  • Field Service Support- Troubleshooting and ongoing hardware support
Requirements:
  • 5+ years' experience with desktop and application support
  • Interpersonal skills: communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details


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