Field Service Engineer

3 weeks ago


Pleasanton, California, United States Shimadzu Scientific Instruments Full time
Job Summary

Shimadzu Scientific Instruments is seeking a skilled Field Service Engineer to provide exceptional service and support for our analytical instrumentation. In this role, you will be responsible for repairing, maintaining, and performing verification of assigned products, including demo equipment and instruments returned from customers.

Key Responsibilities
  • Provide daily repair and maintenance support for assigned products.
  • Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
  • Travel within the local region to support customer needs.
  • Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.
Requirements
  • Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
  • At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
  • Strong technical knowledge and understanding of these technologies.
  • Excellent communication and customer relations skills.
  • Willingness to travel.
What We Offer
  • A comprehensive benefits package, including 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays, and 3 paid floating holidays.
  • A starting salary range of $75,000 to $77,000 annually, paid semi-monthly.
  • Overtime and double time pay, as outlined in our employee handbook.
  • An incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October.
  • A year-end discretionary bonus may also be awarded based on overall company performance.


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