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Audio-Visual Field Service Specialist
2 months ago
We are seeking a highly skilled Audio-Visual Field Service Engineer to join our team at Diversified Communications. As a key member of our technical support team, you will be responsible for providing exceptional support for our clients' technical system needs.
Key Responsibilities- Provide technical support for audio-visual systems, including installation, maintenance, and repair.
- Work closely with clients to understand their technical system needs and provide solutions to meet those needs.
- Develop and maintain strong relationships with clients to ensure superior client satisfaction and renewal of support agreements.
- Perform routine preventive maintenance of technical systems to ensure a ready-to-use state.
- Troubleshoot and repair faulty systems and equipment.
- Interface with manufacturers and vendors to facilitate equipment repair needs.
- Develop and manage inventory tracking and recording mechanisms.
- Produce summary and detailed reports to track work duties and events.
- 3-5 years of AV installation or support experience required.
- Experience with video conferencing, unified communications, and collaboration platforms.
- Experience troubleshooting control systems, video walls, and audio DSP.
- Postsecondary education degree.
- Technical school/education certification/degree.
- Client relations related training/certifications.
- AVIXA CTS related certifications.
- Biamp related certifications.
- Crestron related certifications.
- Networking/IT related certifications.
Diversified Communications is a global organization serving local needs with associates worldwide. We are committed to providing exceptional support to our clients and are seeking a highly skilled Audio-Visual Field Service Engineer to join our team.