Customer Experience Representative

5 days ago

Malvern, Pennsylvania, United States Zoetis Full time

Job Summary

Zoetis is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers, pet owners, and field colleagues.

Key Responsibilities

  • Customer Service
    • Deliver first-line customer support and provide a personalized customer experience through easy, efficient, and enthusiastic interactions.
    • Manage multiple tasks simultaneously in a fast-paced, high-volume environment with minimal supervision and high attention to detail.
    • Provide superior customer service and remain solution-driven with all customers.
    • Ensure timely and successful delivery of our products according to customers' needs.
  • Order Processing
    • Answer approximately inbound calls daily from customers, pet owners, and field colleagues while accurately processing orders.
    • Process all customer orders (phone, fax, email, and electronic) with accuracy and efficiency in SAP.
  • Outbound Calls
    • Execute outbound calls as assigned for specific marketing/sales/business strategy campaigns.
  • Customer Billing
    • Field customer billing inquiries and payment requests, including research and resolution of customer questions and concerns regarding statements, invoices, and account balances with accurate billing.
    • Research and resolve customer deductions, including solving for discrepancies, in accordance with Zoetis policies.
    • Handle customer credit card payments, maintaining PCI compliance in all transactions.
    • Provide invoices, statements, and packing slip reprints as requested.
    • Liaison with the Credit & Collections, Customer Service, Customer Master Data, and Returns Centers on transactions affecting their areas.
    • Provide first-level support to Online Billing Portal.
  • Customer Returns and Disputes
    • Facilitate customer returns and manage customer disputes by initiating credits and debits.
  • Product Education
    • Educate customers on Zoetis product, service, and program offerings, following up with additional information when necessary.
  • Team Focus
    • Demonstrate team focus by participating in department sales challenges.
  • Communication
    • Liaise with internal Operations, Marketing, Sales, and Logistics teams to ensure appropriate information is communicated to exceed customer needs.
    • Provide first-level support for multiple Zoetis online platforms, assisting with registrations, site navigation, and escalating issues as needed.
    • Support various web-based marketing programs by assisting consumers with site navigation, rebate status, and general inquiries, documenting in an administrative tool.
  • Product Knowledge
    • Maintain working knowledge of Zoetis prescription, over-the-counter, and controlled drugs as well as competitor information.
  • Training and Development
    • Participate in ongoing training and departmental meetings to maintain strong knowledge of products, programs, policies, and procedures.
  • Zoetis Values
    • Exemplify the Zoetis Values: Our colleagues make the difference, Always do the right thing, Customer Obsessed, Run it like you own it, We are one Zoetis.
  • Documentation
    • Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience.
  • Technical Skills
    • Utilize Five9 phone system with ease and efficiency.
  • Performance
    • Consistently achieve departmental performance requirements.
  • Compliance
    • Maintain compliance with all Zoetis standards, controls, policies, and practices.
  • Additional Responsibilities
    • Perform other duties as assigned by Customer Service Management Team.

Qualifications

  • Education
    • Associate or Bachelor's degree highly preferred. High school diploma required.
  • Experience
    • Minimum 1 year experience in a customer service-related field required.
  • Availability
    • Hiring shift 10:30AM - 7PM with the potential to move to other available shifts based on department staffing needs. Customer Service team is open 8:30AM-7PM.
  • Skills
    • Possess a positive, outgoing, 'Delight the Customer' attitude in all interactions.
    • Able to work both in a team environment and independently.
    • Able to adapt and be flexible in various situations.
    • Strong work ethic; willing to go the extra mile to deliver quality work.
    • Excellent written and oral communication skills, especially over the telephone - both internally and externally.
    • Exceptional time management skills and ability to multitask and prioritize work.
    • Effective problem-solving and analytical skills.
    • Sales skills with the ability to influence customers preferred.
    • Strong leadership skills.
    • Proficient in Microsoft Office suite and web-based applications.
    • Working knowledge of SAP preferred.

  • Customer Service Representative

    4 days ago

    Malvern, Pennsylvania, United States Randstad Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Randstad. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, processing transactions, and resolving complex issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Malvern, Pennsylvania, United States DaVita Full time

    Customer Service SpecialistAbout the Role:As a Customer Service Specialist at DaVita, you will play a vital role in delivering exceptional customer experiences and representing our company's values and commitment to customer satisfaction.Key Responsibilities:Respond to customer inquiries in a professional and courteous manner.Provide administrative support...

  • Customer Service Representative

    3 weeks ago

    Malvern, Pennsylvania, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking a dedicated Customer Service Representative to join our dynamic team at Randstad North America, Inc. This role is ideal for individuals who are passionate about providing exceptional service in the financial services sector.Key Responsibilities:- Engage with clients to address inquiries and resolve issues effectively.-...

  • Customer Service Representative

    3 weeks ago

    Malvern, Pennsylvania, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking a dedicated Customer Service Representative to join our dynamic team at Randstad North America, Inc. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.Key Responsibilities:- Engage with clients to address inquiries and resolve issues effectively.-...

  • Customer Service Representative

    5 days ago

    Malvern, Pennsylvania, United States Stephen Diorio - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Stephen Diorio - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key...

  • Customer Service Representative

    2 weeks ago

    Malvern, Pennsylvania, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking a dedicated Customer Service Representative to join our dynamic team at Randstad North America, Inc. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.Key Responsibilities:- Provide outstanding support to clients via phone and other communication...

  • Customer Service Representative

    2 weeks ago

    Malvern, Pennsylvania, United States Skidmore Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Skidmore. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess customer orders and respond to inquiries in a...

  • Customer Service Representative

    3 days ago

    Malvern, Pennsylvania, United States Randstad Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Randstad. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, processing transactions accurately and efficiently, and working collaboratively with our associates to resolve...

  • Customer Service Representative

    5 days ago

    Malvern, Pennsylvania, United States Saint-Gobain Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Account Specialist to join our team at Saint-Gobain. As a key member of our Customer Service team, you will be responsible for managing customer relationships and providing exceptional service to our clients.Key ResponsibilitiesCustomer Relationship Management: Establish and maintain strong...

  • Customer Service Representative

    2 weeks ago

    Malvern, Pennsylvania, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Call Center Representative in the Financial Services industry. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesTake inbound calls to assist clients with changes to their...

  • Customer Service Representative

    3 weeks ago

    Malvern, Pennsylvania, United States Randstad Full time

    Job OverviewPosition: Customer Service RepresentativeAre you an enthusiastic professional in the customer service sector, eager to contribute to a leading firm in the financial industry? This role may be the perfect match for your skills and aspirations.Compensation: $23 per hourWork Schedule: Hybrid model with training hours from 8:30 AM to 5 PM EST and...

  • Customer Service Representative

    6 days ago

    Malvern, Pennsylvania, United States Airmatic Inc Full time

    About the RoleAIRMATIC Inc is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesPrepare quotes and enter orders in a timely mannerResolve product and...

  • Customer Experience Associate

    2 weeks ago

    Malvern, Pennsylvania, United States Nudy's Cafes Full time

    Job OverviewNudy's Cafes is a family-owned and operated restaurant company with multiple locations across the region. We focus on providing quick, affordable, and freshly prepared meals in a welcoming environment.About the Company:Nudy's Cafe has been a staple in the community for decades, offering award-winning food and outstanding service. Our team is...

  • Customer Service Representative

    1 week ago

    Malvern, Pennsylvania, United States U-Haul Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist customers with U-Haul products...

  • Customer Experience Specialist

    2 weeks ago

    Malvern, Pennsylvania, United States Customers Bank Full time

    Our Vision and MissionAt Customers Bank, we strive to deliver exceptional customer experiences and achieve excellence in everything we do. Our team is guided by a shared passion for innovation, creativity, and customer satisfaction.Our ValuesWe believe in working hard, working smart, and working together to drive business growth and customer loyalty. Our...

  • Customer Service Representative

    2 weeks ago

    Malvern, Pennsylvania, United States Stephen Diorio - State Farm Agent Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Stephen Diorio - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Support: Provide prompt and personalized support...

  • Customer Service Representative

    2 weeks ago

    Malvern, Pennsylvania, United States Grandin Road Full time

    Join Our Team as a Retail Store Team MemberAbout the Role:As a Retail Store Team Member at Grandin Road, you will be an integral part of our store operations, ensuring that customers receive exceptional service while effectively managing inventory and promoting our brand.Your Responsibilities:Customer EngagementProvide prompt and courteous assistance to...

  • Customer Service Representative

    2 weeks ago

    Malvern, Pennsylvania, United States Stephen Diorio - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Stephen Diorio - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Provide prompt and professional assistance...

  • Customer Service Representative

    6 days ago

    Malvern, Pennsylvania, United States U-Haul Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at U-Haul. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist...

  • Customer Success Representative

    6 days ago

    Malvern, Pennsylvania, United States The Institutes Full time

    About The InstitutesA not-for-profit organization, The Institutes has been a leading provider of risk management and property-casualty insurance education for over 100 years. Our values of Putting the Customer First, Doing What We Say, Working Together, Being Innovative, and Doing the Right Thing guide our team in delivering innovative solutions that empower...