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Customer Service Representative

2 months ago


Malvern, Pennsylvania, United States Saint-Gobain Full time
About the Role

We are seeking a highly skilled and motivated Customer Account Specialist to join our team at Saint-Gobain. As a key member of our Customer Service team, you will be responsible for managing customer relationships and providing exceptional service to our clients.

Key Responsibilities
  • Customer Relationship Management: Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Order Processing: Accurately process customer orders in a timely and efficient manner to ensure customer demands are met.
  • Issue Resolution: Manage customer complaints and issues, and resolve service exceptions in a timely and professional manner.
  • Communication: Maintain constant contact with customers, sales representatives, credit department, logistics, and suppliers regarding information on scheduled shipments, product availability, and credit status.
  • Reporting: Prepare various forms and reports for assigned territory, such as open orders, allocation summaries, and other necessary documents to facilitate effective business operations.
Requirements
  • Education: High school degree or equivalent required.
  • Experience: Experience in sales, call center, product support, account management, or similar environment preferred.
  • Skills: Excellent communication skills, both written and verbal; strong interpersonal and relationship management skills; adaptability and strong problem-solving and decision-making skills; proficiency with Microsoft Office Suite and experience with ERP systems such as SAP.
About Saint-Gobain

Saint-Gobain is a leading building materials company that provides innovative solutions for the construction industry. We are committed to creating a culture of trust, empowerment, and collaboration, and we value diversity and inclusion in all its forms.

What We Offer
  • Total Rewards Program: A customizable program that includes excellent healthcare options, family focus and balance, financial security, tuition reimbursement, pet insurance options, employee recognition programs, and more.
  • Equal Employment Opportunities: Saint-Gobain provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.