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Epic Applications Analyst

2 months ago

Juneau, Alaska, United States Providence Full time

About the Role

We are seeking a highly skilled Epic Applications Analyst - AP Claims to join our team at Providence. As a key member of our Strategic and Management Services department, you will play a critical role in supporting the technical, operational, and application needs of our moderately complex applications.

Key Responsibilities

  • Manage small to medium-sized projects, establish and implement new or revised system requirements or procedures.
  • Analyze user requirements, develop and implement systems for moderately complex processes.
  • Coordinate activities of project teams and act as a source for direction, training, and guidance for less experienced departmental staff.
  • Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.
  • Build and enhance effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services.
  • Work collaboratively with colleagues across PSJHS in delivery of specific cross-departmental projects and efforts.
  • Actively support and incorporate the mission and core values into daily activities.
  • Treat all others with respect and demonstrate excellence, justice, and compassion in daily work and relationships with others.

Job Specific Knowledge, Skills, and Abilities

  • Competent in supporting the technical, operational, and application needs of moderately complex applications or subcomponents of a highly complex application.
  • Ability to train team members in information collection and troubleshooting root cause of application failures.
  • Knowledgeable of application architecture with basic skills in technical documentation of application system installations and moderately complex system flows.
  • Ability to develop test plans for moderately to highly complex applications.
  • In-depth knowledge of database configurations, complex queries, and elements.
  • Demonstrated ability to proactively identify ways to enhance or improve programs, processes, and systems.
  • Proficient in Microsoft Office products.
  • Able to lead small to medium-sized internal project work with moderate complexity and moderate risk.
  • Demonstrated ability to network collaboratively with line managers and supervisors, as well as high-level individual contributors.
  • Able to independently prioritize work assignments, meet deadlines, and manage multiple priorities.
  • Able to work independently and as part of a team.
  • Skilled communicator, both oral and written. Skilled in working collaboratively, courteously, and tactfully with difficult situations and/or people to recognize issues and solve problems.
  • Able to respect confidentiality of all information, especially related to patients, medical staff, and employees.
  • Able to set challenging objectives and work against self-defined standards of excellence to continually improve personal performance.

Required Qualifications

  • Bachelor's Degree in Computer Science, Business Management, Information Services -or- equivalent educ/experience.
  • Epic certification (must be kept up to date) within 90 days of hire.
  • Applicable Epic Certification within 3 months of last class required for certification (must be kept up to date) upon hire.
  • Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license upon hire.
  • 4 years industry-related experience.

Preferred Qualifications

  • Working Knowledge in managed care.
  • Tapestry Certification.
  • Any certifications relating to software applications, technology infrastructure, and/or clinical specializations (must be kept up to date) upon hire.
  • 3 years Healthcare IS experience.
  • Epic experience.