Luxury Retail Customer Service Representative

21 hours ago


New York, New York, United States Shoe Service Plus Inc Full time

We are seeking an experienced Luxury Retail Customer Service Representative to join our team at Shoe Spa Plus Inc. in Manhattan.

The successful candidate will be responsible for providing exceptional customer service, advising customers on their leather repair needs, and ensuring a positive shopping experience.

This is a full-time opportunity with a competitive salary of $40,000 - $60,000 per year, plus 10% commission on retail product sales. Benefits may not be offered.

About the Job:

  • Provide hands-on technical support for the repairing of luxury leather products.
  • Enter repair work orders into POS and online systems.
  • Assist customers with service, work estimates, or existing work order questions.

Requirements:

  • Previous after-sales experience in shoe & handbag repair is preferred.
  • Applicants with long-term plans to stay are encouraged, as this job requires training and investment from our staff.
  • Experience in leather/garment care or the luxury goods industry is a plus.


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