Financial Services Manager

1 week ago


Rochester, New York, United States Rochester Mazda Full time
Position Overview

Rochester Mazda is actively seeking a dedicated Business Manager to join our dynamic team at our dealership.

Role Summary

The Business Manager plays a crucial role in assisting customers with financing options for their vehicle purchases, while also offering additional products that enhance their ownership experience.

Key Responsibilities

  • Assess customer financing requirements and present suitable payment alternatives through a consultative approach.
  • Deliver a clear and detailed pricing menu to customers, outlining their financing choices and available products.
  • Recommend aftermarket offerings such as extended service plans, GAP insurance, and other products to safeguard the customer's investment.
  • Facilitate finance transactions while ensuring adherence to all applicable state and federal regulations.
  • Manage all documentation and administrative tasks efficiently, in line with company policies.
  • Engage with customers post-transaction to confirm their satisfaction with the services provided.
  • Develop extensive product knowledge to assist customers effectively.
  • Provide coaching and training to sales team members as needed.
  • Set and meet defined sales objectives.
  • Deliver an outstanding customer experience at every interaction.

Qualifications

  • High school diploma or equivalent is mandatory.
  • Prior experience in sales is advantageous.
  • Demonstrated ability to deliver exceptional customer service.
  • Capability to thrive in a collaborative team environment.
  • Strong attention to detail is essential.
  • Excellent communication skills are required.
  • A valid state driver's license and eligibility for insurance coverage through company liability insurance are necessary.


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