Financial Services Manager
1 week ago
Rochester Mazda is actively seeking a dedicated Business Manager to join our dynamic team at our dealership.
Role Summary
The Business Manager plays a crucial role in assisting customers with financing options for their vehicle purchases, while also offering additional products that enhance their ownership experience.
Key Responsibilities
- Assess customer financing requirements and present suitable payment alternatives through a consultative approach.
- Deliver a clear and detailed pricing menu to customers, outlining their financing choices and available products.
- Recommend aftermarket offerings such as extended service plans, GAP insurance, and other products to safeguard the customer's investment.
- Facilitate finance transactions while ensuring adherence to all applicable state and federal regulations.
- Manage all documentation and administrative tasks efficiently, in line with company policies.
- Engage with customers post-transaction to confirm their satisfaction with the services provided.
- Develop extensive product knowledge to assist customers effectively.
- Provide coaching and training to sales team members as needed.
- Set and meet defined sales objectives.
- Deliver an outstanding customer experience at every interaction.
Qualifications
- High school diploma or equivalent is mandatory.
- Prior experience in sales is advantageous.
- Demonstrated ability to deliver exceptional customer service.
- Capability to thrive in a collaborative team environment.
- Strong attention to detail is essential.
- Excellent communication skills are required.
- A valid state driver's license and eligibility for insurance coverage through company liability insurance are necessary.
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